The salesperson who already knows the customer
Customer information lives scattered across six or more systems — CRM, e-commerce, purchase history, service, loyalty. Last Mile cross-references it all and delivers a 360° customer card for the salesperson to use at the moment of service, on any channel.
The salesperson needs to know the customer. The information never arrives in time
In premium retail, the customer expects to be recognized: their style, size, cut, habits. But that knowledge is fragmented across systems that don't talk to each other, and no one consolidates it before service.
A smart customer card, built from your systems
The same CSOn semantic engine cross-references the sources you already have and generates an executive customer card — lightweight, on top of existing systems, without replacing your POS.
Profile and style
Style, size, cut and matching add-ons — anticipated from real purchase history.
Buying and payment habits
How the customer pays, how often they buy, and whether they prefer promotions or exclusive items.
Opportunity at the right moment
Collection pre-sales, relevant trends and next best offer — surfaced at the moment of service.
One card, every channel
The same intelligence available for in-store, phone and e-commerce sales — one seamless buying experience.
Maria Silva
Customer since 2021
Next best offer
Winter collection pre-sale — matches purchase profile
Seller Intelligence — as a light layer, not a system replacement
The category exists (clienteling, assisted selling, unified commerce), but reference solutions usually require replacing the POS or depend on already clean, integrated data. Last Mile is an intelligence layer over the systems you already run.
Reference benchmarks: Tulip, NewStore, Salesforce Retail/Agentforce, Mercaux, Aptos ONE.
Frequently asked questions
Want to see your customer's card built from your systems?
We'll design a pilot over a sample of your base and one sales channel.